Returns/Exchanges

[For Online Returns]

Exchanges and refunds are accepted provided the items have met our terms and conditions:

  • Exchanges and refunds request must be made within 30 days from the date of purchase.
  • Exchanges can only be made for the same product of different colour or size. If you would like to exchange for a different product, you will need to return your original item and repurchase the new product. 
  • Items must be unused, unworn, unwashed, unaltered and undamaged items with tags still intact
  • Products procured through any giveaways or contest are non exchangeable or refundable.
  • Accessories are non exchangeable or refundable
  • If the return item does not pass our terms and conditions, the item will be sent back to you at a re-delivery fee of SGD$5/RM15/300 PHP, to be borne by the customer

    Store Credits

    • All products sold at marked down prices or with discount codes (with the exception of first timer code) can only be refunded in the form of store credits
    • Products purchased with a gift card will be refunded in the form of store credits.

     

      Request a return


      1. Submit an exchange or return request through our portal here. 
      2. Return the original item to us via your selected return method:

      Return Method Est time to process your refund Cost

      Drop off at a Love, Bonito store [SG, MY, PH]

      SG - All 

      MY - LB TRX 

      PH - LB Greenbelt 

      		 10-14 working days

      Free

      Drop off at The Studio by cheak @ Takashimaya S.C [SG]

      		 5-7 working days

      Free
      Courier Pick Up [SG, MY] 5-7 working days $5 SGD & RM15
      Fee will be auto deducted for full refunds. 
      Your own preferred tracked mailing method [SG, MY, PH] 5-7 working days Varies

       

      3. Once we have received your item and checked it against our terms and conditions, we will mail out your replacement item or if it is a refund, your refund minus your shipping fee will be issued back to your original payment method.

       

      Love Bonito Drop Offs 

      Drop off's at any Love Bonito store must be in the original cheak polymailer. Ensure your order number is clearly indicated on the front of the package. The use of any other packaging may result in further delays of your refund. Kindly drop off your parcel at the online return box (SG) or handed to the cashier counter (MY & PH). 

      Atome & Shopback
      Payment via Atome & Shopback is only valid in Singapore. Please note refunds on orders placed using Atome or Shopback will first be refunded from cheak to Atome/Shopback, and then to you.

      Giftcards
      If you purchased an order using a giftcard, your return will be refunded in the form of store credits via a gift card.

        


      For international orders, please email returns@cheak.com with the following details:

      Name
      Order Number
      Items To be Returned

      You may ship the items to the address below using any prepaid and trackable return method. Returns must be shipped within 21 days of the delivery of your order. Please include your order number as a reference. All postal fees, custom fees and taxes are to be borne by the customer.

      15 Jln Kilang Barat

      #07-01 Frontech Centre

      Singapore 159357



        All postal fees, custom fees and taxes are to be borne by the customer.

          Say hello to your new favourite activewear 👋🏻 Full refunds are allowed for orders purchased with the first timer discount code.