Returns/Exchanges

Exchanges and returns are accepted provided the items have met our terms and conditions:

  • Exchanges and return request must be made within 30 days from the date of purchase.
  • Exchanges can only be made for the same product of different colour or size. If you would like to exchange for a different product, you will need to return your original item and repurchase the new product. 
  • Items must be unused, unworn, unwashed, unaltered and undamaged items with tags still intact
  • Returns purchased with a gift card or a 100% discount code will be issued in the form of store credits
  • Accessories are non exchangeable or refundable
  • All sale items are strictly non refundable
  • If the return item does not pass our terms and conditions, the item will be sent back to you at a re-delivery fee of SGD$5/RM15/300 PHP, to be borne by the customer

Request a return


1. Submit an exchange or return request through our portal here. 
2. Return the original item to us via your selected return method:

Return Method Est time to process your refund Cost

Drop off at any Love, Bonito store
*Singapore only*

 10-14 working days

Free
Courier Pick Up 5-7 working days $5 SGD / RM15/ PH300
Fee will be auto deducted for full refunds. 
Your own preferred tracked mailing method 5-7 working days Varies

 

3. Once we have received your item and checked it against our terms and conditions, we will mail out your replacement item or if it is a refund, your refund minus your shipping fee will be issued back to your original payment method.

 

Love Bonito Drop Offs 

Drop off's at any Love Bonito store must be in the original cheak green polymailer. The use of any other packaging may result in further delays of your refund. 

Atome & Shopback
Payment via Atome & Shopback is only valid in Singapore. Please note refunds on orders placed using Atome or Shopback will first be refunded from cheak to Atome/Shopback, and then to you.

Giftcards
If you purchased an order using a giftcard, your return will be refunded in the form of store credits via a gift card.

  

For international orders, please email returns@cheak.com with the following details:

Name
Order Number
Items To be Returned

You may ship the items to the address below using any prepaid and trackable return method. Returns must be shipped within 21 days of the delivery of your order. Please include your order number as a reference. All postal fees, custom fees and taxes are to be borne by the customer.

15 Jln Kilang Barat

#07-01 Frontech Centre

Singapore 159357



    All postal fees, custom fees and taxes are to be borne by the customer.

      Say hello to your new favourite activewear 👋🏻 Returns are allowed for orders purchased with the first timer discount code.