Terms & Conditions

TERMS & CONDITIONS


Last updated: 5 June 2023

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS WEBSITE. These terms and conditions (the “Terms”) apply to www.cheak.com (the “Website”) and form a legally binding contract on which we supply products and services to you. Use of this Website constitutes acceptance of the Terms, and indicates that you have acknowledged, understood, and agree to adhere to the Terms. If you do not agree to the Terms, you must not use this Website. 

 

CHEAK reserves the right to change or modify any of the terms and conditions contained in the Terms in its sole discretion from time to time at any time, or upon notice as required by applicable laws. If CHEAK decides to change the Terms, CHEAK will post a new version on the Website and update the date set forth above. Any changes or modifications to the Terms will be effective upon posting of the revisions. Your continued use of the Website following posting of any changes or modifications constitutes your acceptance of such changes or modifications. For this reason, you should frequently review the Terms and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Website.

 

  1. About Us

We are Butter. Pte. Ltd. (“we”, “us”, “our”, “CHEAK”), a company registered in Singapore. Our company registration number is 202023066R, and our registered office is at 10 Anson Road, #33-04A, International Plaza, Singapore 079903. 

 

  1. Permissible Users

You must be at least eighteen (18) years old to access and use this Website. If you are below the age of 18, access and use of this Website must be monitored by a parent or guardian. You expressly agree that your use and access to this Website is at your own risk. 

 

  1. Accounts

To make an account on this Website, follow these steps: 

  1. Go to the Account page here. 
  2. Click on “Create one” below the login portal and fill in the required fields. Please ensure that your password contains at least 1 capital letter, 1 lower capital letter, and 1 special character. 
  3. Click “Create My Account” once you have completed the fields, and begin shopping! 

 

You are responsible for maintaining the confidentiality of your account information (especially your email address and password), and you are liable for any and all use and misuse of your account. You may not allow another person to use your account or any vouchers/gift cards/promotional codes linked with your account. If you have reason to believe that your account is being used by another person, or if you suspect that your voucher/gift card/promo code has been stolen, please contact us at hello@cheak.com immediately. 

 

CHEAK reserves the right to suspend or close your Account without notice or compensation if we have reason to believe that you are in breach of any of these Terms. 

 

  1. Prohibitions

You shall not use this Website for any purpose other than your own personal, non-commercial use. Using this Website for any other purpose is strictly prohibited. You shall not attempt to gain unauthorised access to or otherwise interfere or disrupt other computer systems or networks connected to the Website, interfere with another user’s utilisation and enjoyment of the Website, or use or upload, in any way, any software or material that contains, or which you have reason to suspect contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Website’s data, or interfere with the operation of another customer’s computer or mobile device. 

 

This Website and its content must not be copied, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, for any purpose whatsoever except with prior written consent from CHEAK. All information and content (including text, data, images, interfaces, graphics, computer code) and the look and feel of the Website as a whole are owned solely by CHEAK, its affiliates and its licensors, and are protected by the laws of the Republic of Singapore and/or foreign laws. You are solely responsible for obtaining said prior written consent from CHEAK before dealing with any content or material available on this Website. 

 

You shall not breach any of the Terms or any applicable law or regulation (including but not limited to the Computer Misuse Act, the Cybersecurity Act and the Personal Data Protection Act) when using this Website. CHEAK reserves the right to report any non-compliance to the relevant authorities and take appropriate legal action. 

 

  1. Orders

You may place an order with us by completing and submitting the order form on the Website. Upon placing your order, you will receive an order confirmation via email. You acknowledge that this order confirmation does not constitute an acceptance of your order by CHEAK, and CHEAK reserves the right to accept or decline any and all orders received from or through the Website at our sole and absolute discretion. Should we exercise this discretion to cancel or reject your order, any payment you have made shall be fully refunded to you via the payment method you used. All orders are subject to acceptance by us. An order is only considered accepted by CHEAK once the order has been shipped to the delivery address provided by you. You will receive an email notifying you that your order has been shipped, and upon receipt of this email, a legally binding contract shall form between you and CHEAK. This contract shall relate only to the products delivered to you. The Electronic Transactions Act 2010, and any amendments thereto, shall apply to all orders made through this Website. 

 

Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

 

  1. Prices and Payments

The price payable by you for the product shall be as stated on the Website at the time your order is transmitted to us through the Website. All prices are subject to taxes unless otherwise stated. Despite our best efforts, some products listed on this Website may be incorrectly priced. Prior to accepting your order placement, we will check the prices of your selected products to ensure that the prices being charged are accurate. If we find that the product’s actual price is lower than the stated price on your order date, we will charge the lower amount or refund the difference if payment has already been made. If we find that the product’s actual price is higher than the stated price on your order date, we will contact you with further instructions. 

 

If CHEAK is unable to contact you, your order may be cancelled and the amount paid by you will be refunded in full via the original payment method you used.

 

 

CHEAK accepts all major credit cards, Shop Pay, PayPal, and Google Pay. Any use of vouchers, gift cards, or promotional codes shall be governed by clause 7 of these Terms. Please complete payment upon placing your order. All unpaid orders will be cancelled after one hour. 

 

  1. Vouchers, Gift Cards, and Promo Codes

You may use vouchers, gift cards, or promotional codes while making payment for your order on this Website. 

 

Gift cards are valid for one (1) year from the date of purchase, and are strictly non-refundable and non-extensible. Gift cards can be redeemed over multiple transactions until its value has been fully utilised. If the credit of a Gift card is insufficient for the Order you wish to make, you may make up the difference using one of our accepted payment methods.  If you place an Order for a Product less than the value of the promotional voucher code, no refund or residual credit will be returned to you.

 

Promotional codes and vouchers are valid for the specified period stated on the code/ voucher, can only be redeemed once and, unless otherwise stated, may not be used in conjunction with other promotional code/vouchers and discounted items.​​For promotional codes and vouchers stipulated for a specified sum, if you choose to return the product, you will not be refunded the value of the promotional voucher/code However, if you paid partly with your own funds, this portion will be refunded through store credits. 

 

CHEAK may specify additional terms and conditions in relation to specific promotional code/ vouchers. In such cases, the additional terms and conditions will govern the use and redemption of such promotional code/ voucher, together with these terms. CHEAK may at its sole discretion discontinue or cancel any promotional code/vouchers previously issued and will not be responsible for any losses arising therefrom.

CHEAK reserves the right to revoke or limit the use of any promotional code, voucher, or gift card used on this Website, and to restrict access or prohibit you from using this Website if we have reason to believe that the voucher/gift card/promo code was obtained or used fraudulently, unlawfully, illegally or in breach of these Terms, or any terms and conditions that may apply to the voucher/gift card/promo code. In order to determine this, we may request for further information from you, including but not limited to: (i) how you gained access to the voucher/gift card/promo code, (ii) proof of purchase or redemption on any third party application or website, and (iii) personal information such as forms of identification. CHEAK shall not be liable for any losses arising from the ineligibility or loss of any voucher/gift card/promo code. 

 

  1. Exchanges and Returns

If you wish to make an exchange, please return the unwanted item according to our Returns & Exchange Policy and place another order. Please see our Returns & Exchange Policy for more information. 

 

  1. Incorrect Item(s)

If you believe you have received the wrong item, please submit an exchange request here through our returns & exchange portal . Once we have confirmed that the item you have received is incorrect, we may ask you to send your item back to us. 

 

 

 

 

  1. Delivery

The cost of delivery of your order will be displayed upon checkout on the Website. We offer domestic delivery and international shipping. Please see our FAQs for more information on shipping and estimated delivery timelines. 

 

Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated time of two (2) business days. Our local delivery partner shall deliver your order to the address specified in your order. If you would like to make an amendment to this address, please contact us at hello@cheak.com  within sixty (60) minutes of placing your order. Any delivery dates stated during the order process are estimates only. If delivery of your product is delayed, we will inform you via email accordingly. Time for delivery is not of the essence, and neither us nor our agents shall be liable for any delay in delivery however caused. 

 

Orders that cannot be delivered after several attempts will be considered as returned and will be processed for refunds back to your original payment method.

 

  1. Mistakes, Errors and Omissions

Whilst CHEAK endeavours to provide current and accurate information on this Website, mistakes, errors and omissions may occasionally occur. CHEAK cannot guarantee the accuracy of the product descriptions and images advertised on the Website, and the availability of the respective products. We assume no responsibility for any error or omission in the information provided on this Website, including factual inaccuracies or typographical errors. 

 

You acknowledge that the colours displayed on your device screen may differ from the product’s colours in reality. 

 

  1. Disclaimers and Limitation of Liability

The Website, its services and all information provided herein are provided on an “AS IS'', “AS AVAILABLE” basis, without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title, non-infringement, merchantability or fitness for a particular purpose. CHEAK DISCLAIMS ALL WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS (I) AS TO THE RELIABILITY, ACCURACY, COMPLETENESS, AND VALIDITY OF ANY CONTENT OR MATERIAL ON THE WEBSITE; (II) THAT THE FUNCTIONS CONTAINED ON THE SITE WILL BE SECURE, UNINTERRUPTED OR ERROR-FREE; AND (III) THAT ANY DEFECTS WILL BE CORRECTED. ANY AND ALL SUCH WARRANTIES, CONDITIONS, TERMS AND REPRESENTATIONS ARE SPECIFICALLY EXCLUDED. Your access and use of this Website is dependent on third party service providers, including but not limited to third party payment systems, internet and network services. CHEAK IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OR DEFAULTS OF SUCH THIRD PARTIES, AND SHALL NOT TAKE RESPONSIBILITY FOR THE RESULTS OF ANY CREDIT INQUIRY, THE AVAILABILITY OR PERFORMANCE OF THE INTERNET, YOUR CONNECTION WITH THE INTERNET, OR THE INACTION OF ANY OTHER PERSON OR ENTITY. 

 

  1. Indemnity

You agree to indemnify and hold CHEAK, our directors, officers, employees, agents, partners, subsidiaries, and affiliates harmless from any and all claims, losses, and damages, including reasonable legal fees, arising out of your access to or use of this Website, breaches of your obligations under these Terms, your violation of any rights of another person or entity ((including, without limitation, any copyright, property or privacy right) and/or any claim that any content you submitted caused damage to a third party, and/or your breach of any statutory requirement, duty or law. 

 

  1. Personal Data 

We may collect, use and disclose personal data that you have provided to us in order to supply the product(s) to you, process your payment, or send you newsletters (if you have registered for our mailing list). Please see our Privacy Policy for more information. 

 

  1. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Both we and you hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

 

  1. Entire Agreement, Waiver & Severability

These Terms, which expressly incorporate our Privacy Policy and Returns & Exchange Policy, constitute the entire agreement between you and CHEAK. The failure of CHEAK to enforce any right or provision in these Terms shall not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. 

 

  1. Third-party Rights

Any person who is not a party to this Agreement shall have no right to enforce or to enjoy the benefit of any term of this Agreement.